This Statement does not apply to information collected or received through other means, to information collected by any third party, including websites or applications we may link to, or the collection, use and sharing of deidentified or anonymous data. Additionally, depending on how you interact with us and which products and services (“Products”) you use, additional privacy policies, including third party privacy policies, may apply.

From time to time, we may clarify, revise or update this Statement. This may include making changes to the way we collect, maintain and store information. If we make any changes to this Statement, we will revise the effective date at the top of the Statement. Changes to this Statement will be effective once they are posted.

Information We Collect

We collect different types of information for our business purposes from the following sources:

Information You Provide. We collect information that you provide to us through the Online Services, surveys and other communications. We may collect information from entities you have requested or authorized to provide information to us in connection with the purchase or maintenance of a Product. For example, we may collect information through the Online Services when you:

  • purchase or request a quote for a Product;
  • register for, manage or update a Product;
  • use our e-Billing services or manage your online account and investment options through the Online Services;
  • use Online Service tools, calculators, and other resources that request your, your family’s or your beneficiary’s information;
  • access other applications and services from the Online Services, such as when you apply for a job or use the Locate an Agent function;
  • subscribe to newsletters or other communications from us;
  • provide feedback, request information, or otherwise contact us through the Online Services;
  • participate in social media platforms where CityofBarrow maintains a presence, such as Facebook, Twitter and LinkedIn, or when you make information available to us and others via social media or via forums, blogs, email lists, chat rooms, or other similar technologies;
  • participate in surveys, sweepstakes or other promotions;
  • conduct searches through the Online Services; and/or
  • otherwise share information about yourself through the Online Services, or authorize a third party to share such information about you with us.

We may collect the following information, including as reasonably required to complete a request, provide a Product, support your efforts to obtain a Product from companies or insurers we may represent, or complete a transaction on your behalf: first and last name, home or other physical address, telephone number, email address, other identifiers that permit an individual to be contacted physically or online, date of birth, Product numbers, data about transactions with us or those we represent (such as account balances, coverages and benefits, and payment and claims history), education information, professional information, employment information, medical and health information, banking information, credit card number and other financial information, Social Security number or other tax identification number, driver’s license number, passport number, age, race, disability status, criminal history, marital status, voice recordings and other information.

How We Use the Information We Collect

We may use information we collect to operate our business, including the following:

  • for our everyday business purposes, such as establishing and administering Products, providing information you request and providing customer support;
  • to evaluate your eligibility for Products;
  • to communicate with companies we represent when you obtain or seek to obtain their products or services;
  • for special events, programs, surveys, contests, sweepstakes and other offers or promotions, some of which may have additional rules or provisions addressing how your information is used or shared;
  • to price and develop new and existing Products or technology and analyze the effectiveness of Products, marketing trends, and websites; to maintain the quality or safety of Products or technology which we may own, control or provide;
  • to conduct internal research;
  • to deliver content and marketing communications that we think may interest you, including ads or offers tailored to you based upon your browsing and usage history, both within these Online Services and on other websites and mobile applications;
  • to provide retirement calculators, assessments and other financial planning tools on the Online Services;  to comply with the law, regulations and other legal obligations;
  • to properly verify your identity, prevent fraud and enhance security;
  • to audit and provide reporting relating to particular transactions and interactions, including online interactions you may have with us or others on our behalf;
  • to allow you to utilize features and personalized content within our Online Services when you grant us access to information from your device (e.g., contact lists, geolocation, etc.), including location-based services;
  • to contact you, including via telephone, text or chat;
  • for short-term, transient use including contextual customization of ads;
  • to protect our rights and the rights of others; and/or
  • for other purposes, as permitted by law or to which you consent.

Security

Personal information is maintained on our servers or those of our service providers and is accessible to our authorized employees, representatives and agents who require access for the purposes described in this Statement. CityofBarrow and our service providers may process and store personal information outside of your country of residence.

We use administrative, technical and physical security measures designed to safeguard your information against loss, theft, unauthorized use, disclosure or modification. Of course, despite these measures, no network or system is entirely secure, and we cannot guarantee the security of networks and systems we operate or that are operated on our behalf.